Support
Answers to the most common questions. Didn’t find yours? We read every email.
Subscriptions
How do I cancel my subscription?
Subscriptions are managed by Apple. Open Settings on your iPhone → tap your name → Subscriptions → Luna Dream → Cancel Subscription. Cancel at least 24 hours before the renewal date. Deleting the app does not cancel the subscription.
How do I restore my purchase on a new device?
Sign in with the same Apple ID in the App Store, open Luna Dream and tap Restore Purchases in Settings (or Restore Purchase on the Premium screen).
Can I get a refund?
Refunds are decided by Apple. Request one at reportaproblem.apple.com, sign in with your Apple ID and choose the Luna Dream purchase.
What’s included for free?
Recording and keeping your dreams, the symbol dictionary and your first complete interpretation. After that, free dreams get a short reading and their symbols; full interpretations, images and extended chat come with Premium.
Account & data
How do I delete my account?
In the app open Settings → Delete Account and confirm. Your account, dreams, interpretations and chat history are permanently deleted. If you have a subscription, cancel it separately in your Apple ID settings.
How do I export my journal?
Open Settings → Privacy & data → Export dreams (PDF). You’ll get one PDF with all your dreams that you can save to Files, print or send.
Will my dreams move to a new phone?
Yes. Your journal is stored in your account. Install the app on the new device and sign in with the same method (Apple, Google or email).
How do I stop sharing a dream?
Open the dream and turn sharing off. The public link stops working and the dream disappears from the community feed.
Can I turn off AI processing?
Yes, in the app’s Settings. Interpretations and chat with Luna stop working until you turn it back on; your journal stays as it is.
Privacy & the app
How do I lock my journal?
Open Settings → Privacy & data and turn on the lock. It uses Face ID, Touch ID or your device passcode and is asked when you open the app or return to it after 30 seconds. A device passcode must be set in iOS Settings.
The morning reminder doesn’t appear.
Check that notifications for Luna Dream are allowed in iOS Settings → Notifications, then choose the time and days in the app’s Settings. Focus modes can also hide reminders.
Dictation doesn’t work.
Allow microphone and speech recognition access for Luna Dream in iOS Settings → Privacy & Security. Speech recognition may need an internet connection.
Is Luna’s interpretation reliable?
Luna is an AI and can be wrong. Treat interpretations as a starting point for reflection, not as advice or predictions. See our Terms of Use.
Write to us
Email [email protected]. Please include your device model, iOS version and, if it’s about a subscription, the email of your Apple ID receipt — it helps us answer faster.